Refunds, Credit, Exchange, Repairs & Replacements

If you have any problem with your order, please call +61-03-9018-5749 or email us. Please include or have your order number handy, so we can help you faster.

    * We will gladly refund, credit or exchange your new or unused items within 90 days
    * We will repair or replace any product or part which proves to be defective in workmanship or material
    * Please note that free gifts received with an item(s) you need to return must be returned as well
    * Custom/personalized items (including but not limited to badges, nameplates and apparel) may be returned only if we err
    * In order to return apparel, tags and labels must still be attached to the garment. Apparel without tags and labels is not returnable

If you are having a problem with a customized product, please call Customer Service at +61-03-9018-5749 or email us.
Free Return ShippingFree Return Shipping on Apparel and Footwear

Surveying Tools, Inc offers free return shipping for apparel and footwear orders. Please call Customer Service at +61-03-9018-5749.

    * New orders only. Not valid with previous orders.
    * Free return shipping valid only with apparel and footwear items. Other returned products will incur a shipping fee.
    * Custom/personalized apparel may be returned only if we err
    * Clearance items excluded.
    * In order to return apparel, tags and labels must still be attached to the garment. Apparel without tags and labels is not returnable

Get Your Return Authorization

    * To initiate a return, please email us or call Customer Service at +61-03-9018-5749 for a return authorization number
    * Please have your order confirmation ready when you call
    * Include your order number on all correspondence
    * Your authorization number needs to be clearly visible on the outside of the return package
    * All packages without a return authorization number will be refused

Where to Send Returns

Ship your merchandise (postage pre-paid) with a note explaining the problem, a copy of the packing slip or invoice and return authorization number to:

    Surveying Tools, Inc Returns
    167 Hill St
    Roseville, NSW 2069
    Australia